This drive IS functioning within the proper operating specifications and should
NOT be replaced. The Smart Array Controller has spun down this drive (drive
Fault amber LED is ON or the drive has been removed), but there does NOT appear to
be a problem with this drive. The amber LED may be due to the failure of another
component such as the Smart Array controller, drive backplane, cable, invalid
configuration or a software issue.
To further troubleshoot why your Fault amber LED is ON please perform the
following steps:
- Check for known storage-related issues on the hp.com
search engine (search tip: to search for customer advisories related to ProLiant
servers configured with Smart Array controllers, use the following search
string: +ProLiant +Advisory +"Smart Array"
.
- Upgrade the controller driver and
firmware revision and any drive related software components such as management
agents and storage utilities
- Reseat physical drives and controllers.
- Check SCSI cables for any signs of damage or bent pins.
- When powering the server down and there is external storage, make sure the
server is always powered OFF first and powered ON last. This will prevent the
possibility of drives being erroneously failed by the controller.
- If the server suffered a power failure prior to the test, this could also
cause erroneous failures.
- For troubleshooting procedures, refer to the HP ProLiant Servers
Troubleshooting Guide located on hp.com.
Troubleshooting the backplane, controller, and cables:
- If the server suffered a power failure prior to the test, this could cause
erroneous failures.
- Determine whether the SCSI cable is good by physically inspecting the
cable and by swapping cables from other servers, if possible.
- If the backplane and SCSI cables have already been replaced, this may
indicate a bad controller.
- If you are able to identify a bad bay, replace the SCSI backplane.
- Determine whether the controller is good by moving it to another server.
Boot the server and watch for any POST errors. If the controller has already
been replaced, the problem is likely caused by a bad backplane, or cable.
Notes:
- It is recommended that steps involving the reseating of drives and
controllers be performed simultaneously to minimize downtime. Steps involving
multiple drive reseating, controller reseating, and cable inspection should be
performed with the server powered off.