Known Issues and Workarounds

The following is a list of known issues and workarounds.
  • Issue: When heavy I/Os are active, MRSA may be slow and the user may see stale data.

    Workaround: Refresh the browser or restart the MRSA service to retrieve the updated data.

  • Issue: When the user enables or disables a controller, the controller is not loaded or unloaded in MRSA by default.

    Workaround: Restart the MRSA service to retrieve the updated controller list.

  • Issue: A repurposed event occurs.

    Workaround: Restart the MRSA service.

  • Issue: Only the GUI is branded per HPE terminologies. Downloaded files are not branded.

    Workaround: None.

  • Issue: Light Weight Agent only allows two Snapdump files to be downloaded at a time.

    Workaround: None.

  • Issue: An IR/IT firmware downgrade is not supported from one phase to another phase due to limitations in underlying layers.

    Workaround: None.

  • Issue: MRSA does not detect all the controllers in a HyperV Environment when the controller passthrough is enabled or disabled.

    Workaround: Restart the MRSA service to reload and update the library.

  • Issue: MRSA may be inaccessible after a successful firmware update while I/O's are occurring.

    Workaround: Restart the MRSA services.

  • Issue: MRSA may hang when downloading support logs on multiple clients.
    Workaround: Restart the MRSA services. Collect logs from one client at a time during non-heavy IO or drive/blackplane operations.
    Note: Downloading the support log is available only for admin users.
  • Issue: Allows the Guest user to log in when the Guest user is disabled through the User Accounts.
    Workaround:
    1. Open the Command Prompt.
    2. Enter lusrmgr.msc.
    3. Select Users, then Guest.
    4. Right-click on the Guest User, and select the Properties option.
    5. Select the check box, Account is Disabled, if not already selected.
  • Issue: The server response of IPv4 and IPv6 addresses groups are intermixed in the presence of multi NIC cards.

    Workaround: None.

  • Issue: When an auto rebuild is enabled, multiclick PD actions are not updated properly.

    Workaround: Manually refresh the page.

  • Issue: Google Chrome may not position popup windows correctly.

    Workaround: None.

    Version: 61.0.3163.100 and later

  • Issue: When using Mozilla FireFox, do not save the user name and password, or click the user name text box to enable saving.

    Workaround: None.

  • Issue: Operations performed during an online controller reset fail.

    Workaround: Do not perform any operation in MRSA during an online controller reset.

  • Issue: Zoom operations.

    Workaround: Do not zoom operations on a browser until the monitor resolution is low.

  • Issue: Performing any action (for example, Configuration) from the Server summary page, then manually refreshing the page causes the user to be redirected to the initially selected Action page.

    Workaround: Do not perform a manual refresh.

  • Issue: Converting a JBOD PD from JBOD to UG causes the application to display different action menu names. MRSA displays it as Make unconfigured good.
  • Issue: If the same dedicated hot spare is assigned to multiple drive groups, you may see inconsistency in the Element Count and DHSP Element selection check boxes on the Controller page.
  • Issue: In MegaRAID, when the patrol read is running at the physical drive level, it is a controller level operation. Each individual physical drive patrol read progress bar will not disappear after completing 100%.

    Workaround: Wait for all of the physical drive progress bars to complete. Once all of the physical drive progress bars have reached 100%, they disappear.

  • Issue: During installation or uninstallation, the publisher can show as unknown on the User Account Control message box.
  • Issue: MRSA does not allow the physical drive to be selected from non-spanned virtual drives or spanned virtual drives.
  • Issue: The Modify option for the existing setup.exe does not work.

    Workaround: Uninstall and reinstall the build instead of using the Modify option.