Remote support

Remote support is available with supported devices as part of your warranty or contractual support agreement. It provides intelligent event diagnosis, and automatic, secure submission of hardware event notifications to Hewlett Packard Enterprise, which will initiate a fast and accurate resolution based on your product’s service level. Hewlett Packard Enterprise strongly recommends that you register your device for remote support.

For more information and device support details, go to the following website:

www.hpe.com/info/insightremotesupport/docs

Registering for software technical support and update service

Support includes one year of 24 x 7 Hewlett Packard Enterprise Software Technical Support and Update Service. This service provides access to technical resources for assistance in resolving software implementation or operations problems.

The service also provides access to software updates and reference manuals in electronic form as they are made available from Hewlett Packard Enterprise. Customers who purchase an electronic license are eligible for electronic updates.

With this service, customers benefit from expedited problem resolution as well as proactive notification and delivery of software updates. For more information about this service, see the following website:

http://www.hpe.com/services/insight

Registration for this service takes place following online redemption of the license certificate.

How to use your software technical support and update

As Hewlett Packard Enterprise releases updates to software, the latest versions of the software and documentation are made available to you. The Software Updates and Licensing portal gives you access to software, documentation and license updates for products on your software support agreement.

You can access this portal from the Hewlett Packard Enterprise Support Center:

www.hpe.com/support/hpesc

After creating your profile and linking your support agreements to your profile, see the Software Updates and Licensing portal at http://www.hpe.com/info/hpesoftwareupdatesupport to obtain software, documentation, and license updates.

Related information

HPE ProLiant Servers:

Related documentation

The following documents [and websites] provide related information:

  • HPE ProLiant Support Pack and Deployment Utilities User Guide

  • HPE ProLiant Servers Troubleshooting Guide

You can find these documents from the Manuals page of the Hewlett Packard Enterprise Business Support Center website:

http://www.hpe.com/support/manuals