Insight Diagnostics should generally be used as one step in a series of standard troubleshooting procedures. When a server problem occurs several steps should be followed:
HP Insight Diagnostics Online Edition for Windows runs in an online mode. In this mode the server's operating system is running and the server is in production. Software information from the server is available to the diagnostics in this mode.
The Insight Diagnostics Survey feature captures system hardware and software configuration data as sessions. A session is defined as an organized group of data describing the configured state of the system at a specific point in time. The Survey functionality maintains up to 10 distinct sessions.
The original configuration session is stored in a file named surveybase.xml which is created the first time Insight Diagnostics is run. If this file gets deleted, a new one is created the next time a session capture is triggered. User options are provided to schedule session captures. Individual sessions can also be captured through the command line and saved to user-specified filenames.
Each time Insight Diagnostics is run, a survey file is saved on the hard drive and will remain until the user manually deletes the file. The survey sessions are stored as xml files. The file name will contain the word "survey" and will have the date and time appended to the name.
Features such as Survey history files and history comparison are available only in online operation.
The Insight Diagnostics Diagnose feature provides the capability to test the functionality of Hard drives attached to an HP Smart Array Controller and the Power supplies that are deemed diagnosable.
Smart Array Drive Diagnosis provides testing and troubleshooting recommendations when testing logical drives created using HP Smart Array Controllers. Smart Array Drive Diagnosis also provides several other unique capabilities:
The Power Supply Diagnosis allows you to assess the health of selected power supply and it detects the following power supply related failure conditions.
Whenever Over Voltage, Over Current and Over Temp conditions occur, the power supply will be shutdown to prevent possible system damage.
The Integrated Management Log contains system errors discovered during POST and by the System Management driver during normal operations. IML records are dated and have severity levels and error counts that can be used to help isolate a problem.