Support and other resources

Information to collect before contacting HP

Be sure to have the following information available before you contact HP:

  • Software product name

  • Hardware product model number

  • Operating system type and version

  • Applicable error message

  • Third-party hardware or software

  • Technical support registration number (if applicable)

How to contact HP

Use the following methods to contact HP technical support:

  • See the Contact HP worldwide website:

    http://www.hp.com/go/assistance

  • Use the Contact hp link on the HP Support Center website:

    http://www.hp.com/go/hpsc

  • In the United States, call +1 800 334 5144 to contact HP by telephone. This service is available 24 hours a day, 7 days a week. For continuous quality improvement, conversations might be recorded or monitored.

Registering for software technical support and update service

Support includes one year of 24 x 7 HP Software Technical Support and Update Service. This service provides access to HP technical resources for assistance in resolving software implementation or operations problems.

The service also provides access to software updates and reference manuals in electronic form as they are made available from HP. Customers who purchase an electronic license are eligible for electronic updates.

With this service, customers benefit from expedited problem resolution as well as proactive notification and delivery of software updates. For more information about this service, see the following website:

http://www.hp.com/services/insight

Registration for this service takes place following online redemption of the license certificate.

How to use your software technical support and update

As HP releases updates to software, the latest versions of the software and documentation are made available to you. The Software Updates and Licensing portal gives you access to software, documentation and license updates for products on your HP software support agreement.

You can access this portal from the HP Support Center:

http://www.hp.com/go/hpsc

After creating your profile and linking your support agreements to your profile, see the Software Updates and Licensing portal at http://www.hp.com/go/hpsoftwareupdatesupport to obtain software, documentation, and license updates.

HP authorized resellers

For the name of the nearest HP authorized reseller, see the following sources:

Related information

HP ProLiant Servers:

Related documentation

The following documents [and websites] provide related information:

  • HP ProLiant Support Pack and Deployment Utilities User Guide

  • HP ProLiant Servers Troubleshooting Guide

You can find these documents from the Manuals page of the HP Business Support Center website:

http://www.hp.com/support/manuals

Typographic conventions

This document uses the following typographical conventions:

Book title

The title of a book. On the web, this can be a hyperlink to the book itself.

Command

A command name or command phrase, for example ls -a.

Computer output

Information displayed by the computer.

Ctrl+x or Ctrl-x

A key sequence that indicates you must hold down the keyboard key labeled Ctrl while you press the letter x.

ENVIRONMENT VARIABLE

The name of an environment variable, for example, PATH.

Key

The name of a keyboard key. Return and Enter both refer to the same key.

Term

A term or phrase that is defined in the body text of the document, not in a glossary.

User input

Indicates commands and text that you type exactly as shown.

Replaceable

The name of a placeholder that you replace with an actual value.

[ ]

In command syntax statements, these characters enclose optional content.

{ }

In command syntax statements, these characters enclose required content.

|

The character that separates items in a linear list of choices.

...

Indicates that the preceding element can be repeated one or more times.

WARNING

An alert that calls attention to important information that, if not understood or followed, results in personal injury.

CAUTION

An alert that calls attention to important information that, if not understood or followed, results in data loss, data corruption, or damage to hardware or software.

IMPORTANT

An alert that calls attention to essential information.

NOTE

An alert that contains additional or supplementary information.

TIP

An alert that provides helpful information.