Troubleshooting HP Smart Update Manager in IPv6 Red Hat and Novell SUSE-based Linux environments

• Verify that you can establish an SSH connection to the remote target server using the credentials within HP Smart Update Manager by issuing the following command at a console prompt:

  ssh <ipv6 address>

  SSh 2101:db8:0:1::9

  You must enter the root password for the target Linux server at the console to complete the IPv6 connection.

• Validate that you can ping the remote target server. In Linux, you need to use the ping6 command to ping IPv6 addresses: ping6 <ipv6 address>.
• Ensure you can ping the IPv6 loopback address: ping6 ::1.
• Use the DNS hostname instead of IPv6 address to ensure the address is correct.
• Use ipconfig to validate you have IPv6 addresses assigned to your NICs. For more information about troubleshooting your configuration, see the Linux IPv6 How-To.
• For more information about setting up and troubleshooting IPv6 networks, see Getting Around IPv6 by Carla Schroder.
• Move back to an IPv4 network address to ensure HP Smart Update Manager properly finds the remote target server without any issues.

HP Smart Update Manager can always be copied to the target servers and executed using the local installation method.

More information

HP SUM Help Contents

HP SUM Glossary

To download the HP SUM User Guide, go to the HP website.