Be sure to have the following information available before you contact HP:
Active Health System log (HP ProLiant Gen8 servers only)
Download and have available an Active Health System log for 3 days before the failure was detected. For more information, see the HP iLO 4 User Guide or HP Intelligent Provisioning User Guide on the HP website:
OA SHOW ALL report (for HP BladeSystem products only)
Technical support registration number (if applicable)
Product serial number
Product model name and number
Product identification number
Applicable error messages
Add-on boards or hardware
Third-party hardware or software
Operating system type and revision level